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Acuity are carrying out tenant telephone surveys 9 to 21 May 2022 on our behalf. If you receive a call from Acuity the number displayed will be 01273 093939. See for more information

Benefits change of circumstances

It's very important that you tell us about any changes in circumstances relating to you or anyone in your household as soon as they happen.

This is to make sure you don't lose money, or get too much money that you'll have to pay back.

Examples of changes you should tell us about are:

  • change of address
  • income and capital changes - such as wage increases, starting a new job, savings going up and down
  • changes in your household - someone moving in or out
  • rent changes - your rent goes up or down
  • tenants moving out - if you're a landlord

Making a new claim

Check if you are already getting one of these six benefits:

  • Housing benefit
  • Income support
  • Child tax credit
  • Working tax credit
  • Employment and support allowance (income-related)
  • Jobseekers’ allowance (income-based)

If your situation changes, and you have to make a new claim for one of the benefits, and you are of working age you will need to make a claim for Universal Credit.