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Coronavirus (COVID-19) information and advice

Covid business support grants

EU transition information and advice

Test and Trace Support Payment

In some circumstances, if you are required by law to self-isolate from the 28 September you may be supported by a payment of £500.

Government have announced a financial package to support and enforce self-isolation.

New financial package to support and enforce self-isolation

Who can get the Test and Trace Support Payment?

To get the Test and Trace Support Payment, you must be:

  • asked to self-isolate by NHS Test and Trace either because you've tested positive for coronavirus or have recently been in close contact with someone who has tested positive
  • employed or self-employed
  • unable to work from home and will lose income as a result and
  • currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker's Allowance, Income Support, Housing Benefit and/or Pension Credit

When can people apply?

The scheme opened on the 12 October 2020 and closes on 31 January 2021.

You must apply within 14 days of the end of your self-isolation period. We will not accept any backdated claims.

A new scheme will run from 1 February 2021 to 31 March 2021.  We will update this page when we know more information.

Discretionary payments

If you meet all of the qualifying rules above, except you don’t get a qualifying benefit you may still qualify for a discretionary payment of £500 if you're going to suffer hardship by self-isolating.  To qualify for a discretionary payment, you must:
  • Be asked to self-isolate by NHS Test and Trace either because you've tested positive for coronavirus or have recently been in close contact with someone who has tested positive
  • Be employed or self-employed
  • Be unable to work from home and will lose income as a result
  • Lose more than £100 a week in gross earnings
  • Normally be employed for more than 16 hours a week
  • Have less than £1,000 in capital or savings
  • Pay rent to a landlord who is not a close relative, or pay a mortgage (and not be on a ‘mortgage holiday’)
  • Provide any evidence or information we need within 14 days
You may be eligible for a discretionary payment if you meet all of the above rules and:
  • you have applied for a qualifying benefit but are waiting for a decision or you are appealing against a decision not to award a qualifying benefit, or
  • you cannot claim a qualifying benefit because you are a person from abroad.
We can only make one discretionary claim for each family household during the scheme.
Funding for discretionary payments is limited.  We have received £86,000 from central Government – enough to make 172 discretionary payments.  As at 11 January 2021, we had paid 116 discretionary payments.

Can I claim if I'm self-isolating after returning to the UK?

The scheme does not cover people who are self-isolating after returning to the UK from abroad, unless they have tested positive for coronavirus or have been instructed to self-isolate by NHS Test and Trace.

Can more than one person in a household claim?

People in the same household can make an individual application if they meet qualifying criteria. However, only one discretionary payment is allowed for each family household.

Can I claim more than once?

You can claim more than once, if you are told to self-isolate multiple times.  However, only one discretionary payment is allowed for each family household.

Can I apply on behalf of someone else?

Applicants can claim on behalf of someone else (eg a son on behalf of a parent) but the payment will only be made into the bank account in the name for whom the application was made (eg in the parent's name).