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Community trigger

The Community Trigger is an integral part of the Anti- social Behaviour, Crime and Policing Act 2014 which became law in October 2014.

Its purpose is to give victims and communities the right to request a review of their case and to bring agencies together to take a joined up, problem-solving approach to find a solution. In other words, if people don’t feel that their complaints about anti-social behaviour have been dealt with satisfactorily they can request a review of the case.

The relevant bodies and responsible authorities are Councils, Police, Clinical Commissioning Groups and registered providers of social housing.

In order to request a review a threshold will have been set by the relevant bodies.

The Safer Somerset Partnership has agreed that the threshold should be:

  • one person must have made three reports about the problem within six months to any relevant body
  • more than one person or group must have made five reports involving the same location, culprit or problem within six months

You can activate a community trigger online by following the link where you will be directed to the Avon and Somerset Police website.

You can also activate a Community Trigger by calling the non-emergency number on 101.

What happens next

We will send you an acknowledgement letter within two days of receipt of your application.

We will write to you again within two weeks to let you know whether or not you have been successful in meeting the threshold and criteria for a community trigger.

If your case meets the criteria we aim to let you know the outcome of the review within three weeks of your application.

If you are not satisfied with the outcome, you can take the matter up with the complaints process of the relevant agency. You can use the general enquiries online form to tell us about a complaint.