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Coronavirus (COVID-19) information and advice

Contact us


You can report something in the Somerset West and Taunton area, order services, pay for things and find information quickly and easily on this website. If you have a general enquiry, use our online form.


Our general Customer Contact telephone service is available Monday to Friday 8am to 6pm. Inbound and outbound calls may be recorded for training or quality purposes.

Phone: 0300 304 8000

The Council offices are closed on bank holidays, although you can continue to access online services on this website 24 hours a day, 7 days a week.

Emergency accommodation

Our emergency accommodation webpage contains useful advice and contact numbers should you find yourself in need of emergency accommodation.

Council housing repairs

You can report a housing repair online.

Our housing repair lineĀ and gas servicing telephone service is available Monday to Thursday 8.30am to 5pm, and Friday 8.30am to 4.30pm. Calls after these times are directed to our out of hours service and only emergency attendance or repairs are attended to until the following working day at 8.30am.

Housing repairs phone: 0300 304 8000.