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Waste collections have been disrupted in recent days and we are sorry for the inconvenience. See the Somerset Waste Partnership website for service updates.

Coronavirus (COVID-19) advice and information

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Visiting the offices

The Deane House Hub re-opened for appointments only, on Monday 12 April as we enter step two of the Government’s Roadmap out of lockdown.

SWT offices remain closed to protect the community and staff while still delivering critical services and ensuring residents are fully supported.

The customer services team are continuing to answer calls between 8am – 6pm, and people are being encouraged to access services online.

In most cases issues can be resolved over the phone or by using our online services, however, where this is not possible appointments can be made at the Deane House Hub where all visitors and staff will be required to wear a mask unless exempt and to follow social distancing guidelines.

Please note, the appointments service will be suspended during any National or Local Lockdowns.

To make an appointment please call 0300 304 8000.

Online

You can report something in the Somerset West and Taunton area, order services, pay for things and find information quickly and easily on this website. If you have a general enquiry, use our online form.

Telephone

Our general Customer Contact telephone service is available Monday to Friday 8am to 6pm. Inbound and outbound calls may be recorded for training or quality purposes.

Phone: 0300 304 8000

The Council offices are closed on bank holidays, although you can continue to access online services on this website 24 hours a day, 7 days a week.

Emergency accommodation

Our emergency accommodation webpage contains useful advice and contact numbers should you find yourself in need of emergency accommodation.

Council housing repairs

You can report a housing repair online.

Our housing repair line and gas servicing telephone service is available Monday to Thursday 8.30am to 5pm, and Friday 8.30am to 4.30pm. Calls after these times are directed to our out of hours service and only emergency attendance or repairs are attended to until the following working day at 8.30am.

Housing repairs phone: 0300 304 8000.

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