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Acuity are carrying out tenant telephone surveys 14 to 26 November 2022 on our behalf. If you receive a call from Acuity the number displayed will be 01273 093 939.

Contact us

What do you want to contact us about?

Residents are reminded that online is the quickest and most effective way to access many services run by Somerset West and Taunton Council.

So, before you call us, you may be able complete your task online. This speeds things up, saves public money and frees up time so we can support those who can't get online.

Here is a handy list of tasks that you can do online.

Council housing repairs

You can report your non-emergency repair using the report a repair online form. (Please do not use the online report a repair online form for emergency repairs).

Alternatively non-emergency repairs can be reported between 8:30am and 4:30pm by calling 0300 304 8000. This line is also open 24/7 for emergencies. Emergencies should always be reported by phone to ensure a quick response.

For press enquires only, please contact communications@somersetwestandtaunton.gov.uk (Please do not use this for customer service enquiries).

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Please sign up to our email newsletter to receive our email alerts.

Our telephone opening hours

Our general Customer Contact telephone service is available Monday to Friday 8:00am to 5:30pm. Inbound and outbound calls may be recorded for training or quality purposes.

Lines can get busy, especially Monday mornings, so we thank you for your patience.

Phone: 0300 304 8000

If you can't find what you're looking for and need to contact us please use our general enquiries online form.

Find us

The Council offices are open 8:30am to 5:00pm Monday to Friday and closed on bank holidays, although you can continue to access online services on this website 24 hours a day, 7 days a week.

Postal address

PO Box 866
Taunton
TA1 1HE