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Book your place on the Spotlight on Somerset Food and Drink event on 5 July 2022 at Junction 24

Contact us

Visiting the offices

We still have some restrictions in place to encourage social distancing and we recommend the wearing of masks although this will no longer be mandatory in line with the lifting of national restrictions.

Many of our team members work remotely so if an appropriate officer is not available in person we will can make appointment for you. We have installed computer touchscreens in our hubs to facilitate virtual meetings.

We would also continue to encourage customers to use our online services or try to resolve issues over the phone where possible - the customer services team are continuing to answer calls between 8am – 5:30pm on 0300 304 8000.

Self service

You can report a problem, order services or pay for services through our self service system.

If you have a general enquiry, use our general enquiries online form.


Our general Customer Contact telephone service is available Monday to Friday 8am to 5:30pm. Inbound and outbound calls may be recorded for training or quality purposes.

Phone: 0300 304 8000

The Council offices are closed on bank holidays, although you can continue to access online services on this website 24 hours a day, 7 days a week.


In order to get in touch with the right members of our housing team please see our contact my housing team page for more information.

Emergency accommodation

Our emergency accommodation webpage contains useful advice and contact numbers should you find yourself in need of emergency accommodation.

Council housing repairs

To request a repair please use the report a repair online form. (Please do not use the online report a repair online form for emergency repairs).

Alternatively please call our housing repair and gas servicing line on 0300 304 8000 between 8.30am and 4.00pm Monday to Fridays. Calls after these times are directed to our out of hours service and only emergency attendance or repairs are attended to until the following working day at 8.30am.

Please do not report emergency repairs online, they must be reported by phone on 0300 304 8000 to ensure fastest response.

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