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Deane Helpline

Coronavirus update

Deane Helpline services continue to be manned and operated throughout the Coronavirus lockdown, while some adjustments have been necessary to minimise the risk of the virus being spread and to keep our staff and service users safe please rest assured that the Team is ready and able to help.

Please be aware that if we are visiting for any reason we will contact you in advance to assess whether any member of the household has coronavirus symptoms or is self-isolating. As a standard practice if any member of the Deane Helpline team tests positive for Coronavirus we will contact any customers who they may have been in contact with as per Test and Trace guidance.

Please be assured that our team use all appropriate PPE whenever visiting customers and follow fully risk assessed working practices.

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