Deane Helpline
At the Deane Helpline we help keep people safe at home at the touch of a button.
We are on call 24 hours a day, 365 days a year. Our team provides a 24/7 emergency alarm service. If you need help, just press the button and we will answer your call.
Our Emergency Response officers are fully trained in first aid. When your call comes in, we assess how urgent it is. We decide whether the emergency services should be called, if our trained team needs to visit. We can also get in touch with your doctor, family or carer.
We have more than 30 years of experience behind us so we know that giving you peace of mind and reassurance is really important. We are also part of Somerset West and Taunton Council.
Coronavirus update
Deane Helpline services continue to be manned and operated throughout the Coronavirus lockdown, while some adjustments have been necessary to minimise the risk of the virus being spread and to keep our staff and service users safe please rest assured that the Team is ready and able to help.
Please be aware that if we are visiting for any reason we will contact you in advance to assess whether any member of the household has coronavirus symptoms or is self-isolating. As a standard practice if any member of the Deane Helpline team tests positive for Coronavirus we will contact any customers who they may have been in contact with as per Test and Trace guidance.
Please be assured that our team use all appropriate PPE whenever visiting customers and follow fully risk assessed working practices.
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