Unfortunately the sound quality issues we experienced earlier today have returned. We have escalated the original report to our telephony provider and they are working to resolve the issue. Sorry for any inconvenience caused.

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Deane Helpline charges

Service Cost
Standard Lifeline equipment rental, monitoring of the equipment and Emergency Response £5.99 per week
Service packages – Includes standard lifeline provision and a choice of Telecare peripheral devices from 5.99 per week
GSM Lifeline Equipment – (If no telephone line in the property). Includes GSM equipment rental, monitoring of the equipment, mobile SIM card and emergency response. £8.49 per week
Contact service/welfare calls/medication reminders £0.86 per call
Installation charge (one off charge) £40.00

Payment methods

Payment can be made online. The period of any monitoring agreement is a minimum of 3 months.