Please be aware that our Customer Service Department will not be available from 12:30pm on Friday 24th September for essential training. Our phone lines will open again at 8am and our Customer Hubs will open at 8:30am on Monday 27th September.
Installing your Helpline
The standard Lifeline equipment will need to be installed in your home. Our Helpline staff will arrange this with you.
You will need to make sure your home has these before we get started:
- a phone socket on the wall (usually a BT type)
- a mains electric socket (240v) - which must not be more than 9 feet (2.7 metres) away from the phone socket
- both sockets must be on the SAME wall
Lifeline Officers will ask you if you have any other items connected to the phone line eg telephones, faxes, computers and Sky TV. If you have more than 4 this will overload your phone line. Each bit of equipment will have its own REN value either on a sticker or in the brochure supplied with it. If you exceed the REN limit it will affect the household telephone line and may result in the Lifeline equipment not working.
The Lifeline can be returned to the Deane Helpline Control Centre if it’s no longer needed. One of our officers can collect it if arrangements are made. The account won’t be cancelled until the Lifeline equipment is returned.
We do have to charge for replacing lost or damaged equipment.