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Please be aware that our Customer Service Department will not be available from 12:30pm on Friday 24th September for essential training. Our phone lines will open again at 8am and our Customer Hubs will open at 8:30am on Monday 27th September.

Pest control

We do not offer a service for the treatment of rats, mice or wasps.

You should contact a specialist provider. DIY pest control treatments are often available from good DIY shops, ironmongers, garden centres and pet shops. Always follow instructions very carefully.

Information about a wide range of pests can be found on the British Pest Control Association (BPCA) website.

Laws and regulation

We have a duty under the Prevention of Damage by Pests Act 1949 to ensure that the district is kept free of rats and mice. We can serve notice upon the owners or occupiers of infested land requiring that they get rid of any infestation.

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