We give you a welcome pack when you become one of our housing tenants. This is full of useful information so do make sure you keep it safe.
We want you to enjoy a successful tenancy so it’s important that you know what you can expect from us and what we expect from you.
Tenant welcome pack
The pack includes information on:
- tips on moving home and checklists of things to do
- what we do before you move in – carrying out safety checks for example
- how to keep your home in good repair – such as cutting grass and hedges
- how to report a repair
- emergency repairs
- handy tips on simple home DIY – eg replacing light bulbs
- controlling condensation
- paying rent
- understanding your tenancy
- extra help you may need
- disabled facilities grants
- sheltered housing
- Deane Helpline
- moving on when you decide it’s time to find another home
- mutual exchanges
- the Right to Buy
- how to end your tenancy
Dear SWT tenants and leaseholders,
You may have already heard about proposals for the reform of local government in Somerset, and will naturally have questions about how these changes might affect you.
The Stronger Somerset proposal, led by the four District Councils including SWT, doesn’t contain any significant changes for tenants or for the houses that we own and manage.
As you may remember, your landlord changed in 2019 when Taunton Deane and West Somerset became the new Somerset West and Taunton Council. We would anticipate that the housing stock that we own would transfer to any new Council in the same way.
Somerset West and Taunton Council will continue to put tenants at the heart of the decisions that are made.
You can find out more on the Stronger Somerset website and the One Somerset website.
Leave your comments on both these websites and there are also social media accounts for Stronger Somerset and One Somerset.
Please do take the opportunity to have your say.
Cllr Fran Smith, Executive Member for Housing