Skip to main content

Paying your rent or service charge

You can pay your rent and/or services charges in different ways.

Ways to pay

Direct Debit

If you have a bank account you can pay your rent direct. You can pay Friday weekly, Monday fortnightly or monthly between 1st and 28th. Download the Direct Debit mandate, print, complete and upload it using the general enquiries online form.

Online

To pay your council rent online, you’ll need your 14 digit rent reference number or 19 digit bar code number, your postcode and a valid payment card. We can’t accept Electron cards.

To pay your service charge online, you'll need your 8 digit service charge reference number, your postcode and a valid payment card. We can’t accept Electron cards. You will need to chose the 'pay an invoice' option.

Standing Order or internet banking

Visit your bank or use your own internet banking service to make a payment to us. You’ll need:

Account number: 00000000
Sort code: 62 25 87

Please quote your 14 digit rent reference number starting 2 or 3 which is on the letters we send you.

Phone with your bar code card

If you have a bank card you can use our 24/7 Payment Line 0300 304 8000. You’ll need your 19 digit bar code number, your postcode and a valid payment card. We can’t accept Electron cards.

PayPoint

You can pay your rent at a PayPoint outlet using the bar code sent to you. You can ask for a replacement bar code using the housing team contact form online. Go to Allpay to find your nearest outlet.

AllPay app

You can pay your rent using the Allpay app on your Apple, Android or Windows smartphone.

Post Office

You can pay your rent at any Post Office free of charge using your old plastic rent card or using the bar code card. Always keep your receipt to prove you’ve paid.

If you pay by cheque at a Post Office, pay at least five days before the due date so it will get to your account on time.

Check for your nearest Post Office by using the branch finder on the Post Office website.

Rent payment calendars

You can keep track of your rent payments using the rent payment calendar which you can download and print.