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Tenant Satisfaction Measures survey

Somerset West and Taunton (SWT) have historically completed the STAR survey every two years. This was last completed Dec 2020 and is due 2022.

The Regulator of Social Housing have published their consultation document and have called for the introduction of Tenant Satisfaction Measures, there are 22 measures of which 12 are perception measures which are measured by using tenant surveys. These measures will come into force in April 2023 and like all landlords we will be measured against them.

We are launching a pilot survey during 2022 to collect a first year of Tenant Satisfaction Measures prior to official submission. Therefore, we will be surveying our tenants on a six monthly basis with the first survey taking place in May 2022.

SWT have commissioned a company called Acuity to survey our tenants by telephone. The survey will help us understand your satisfaction with us as a landlord. Acuity will make calls between 9:30am and 8:00pm Monday to Friday and between the hours of 10:00am and 4:00pm on Saturday. If you receive a call from Acuity the number displayed will be 01273 093 939. If you do receive a call please co-operate and answer the questions honestly.