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Homelessness Reduction Act

What it means for you

The Homelessness Reduction Act came into effect in April 2018 and aims to prevent or relieve homelessness. The changes mean:

  • if you are eligible, we must work with you and your family to avoid or help with homelessness
  • you can apply to us if you are going to become homeless within 56 days or if you are in private rented home and have a valid Section 21 notice
  • if homeless or under threat of homelessness the council must provide you with a personalised housing plan outlining how we can help you to resolve or prevent your homelessness

We aim to have a face to face interview with you, this will help us to understand your problems and agree your housing plan. This appointment can take up to 2 hours and we need to see the following documentation:

  • tenancy agreement
  • letter and/or notice from your landlord
  • 3 months’ worth of bank statements
  • income details
  • address history for the past 5 years
  • proof of any mental health or physical disabilities
  • details of any medication
  • identification
  • contact details of other services helping you
  • details of any criminal convictions

We can offer support and advice for:

  • your rights in general, and when harassed or evicted by your landlord
  • rent and mortgage debt, including debt help
  • help if you’re a victim of domestic abuse
  • family help
  • repairs and adaptation grants to your home
  • how to find private rented housing, social housing or low cost home ownership schemes

Phone us on 0300 304 8000 to make an appointment or drop in to us at:

Deane House

  • Address Belvedere Road, Taunton TA1 1HE
  • Opening times Monday to Friday 8.30am to 5pm

West Somerset House

  • Address Killick Way, Williton TA4 4QA
  • Opening times Monday to Friday 8.30am to 5pm
  • If roofless Monday to Thursday 1.30pm to 4:30pm and Friday 1.30pm to 4pm