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Acuity are carrying out tenant telephone surveys 14 to 26 November 2022 on our behalf. If you receive a call from Acuity the number displayed will be 01273 093 939.

Damp and mould

In your home, condensation is the main reason for damp and mould. Condensation is when there is too much moisture in the air and then this comes into contact with a cold surface, like a bathroom mirror when you are having a bath or shower. This can then cause mould to grow. It’s often much worse in the winter.

Condensation is caused by not heating and ventilating your home properly. As a tenant you need to do things to prevent condensation which includes increasing ventilation and heating in the property as well as reducing the amount of moisture you produce.

Your responsibilities 

  • trying to maintain a background temperature of 15 degrees or more in all rooms
  • using extraction fans in bathrooms and kitchens
  • keeping lids on pans when cooking
  • closing internal doors when cooking, showering or bathing
  • keeping vents on windows open
  • opening bedroom windows for 5 to 10 minutes when you first get up
  • drying clothes outside when possible if you have an outdoor space or using a vented tumble dryer
  • leave gaps between furniture and external walls

Condensation isn’t the only cause of damp and mould. It can be caused by:-

  • Something called ‘rising damp’. This is when moisture beneath a building is soaking up into the bricks or concrete or
  • Penetrating damp –water coming through external walls or the roof or when there is an internal leak or plumbing problem, such as with a shower or bath.

If the damp and mould isn’t caused by condensation and it is severe and persistent and requires your landlord to carry out a repair then you must write (email, letter or text) to them to tell them about the problem.

Examples of repairs your landlord will need to fix

  • a leaking internal pipe
  • broken heating systems, including a boiler
  • missing roof tiles
  • faulty/broken guttering
  • faulty ventilation fans in the kitchen, bathroom or shower room
  • cracked walls or rotten window frames
  • a failed/broken damp proof course.

Private rented tenants

When you write to your landlord/agent to report the issue, you must give them a reasonable time to fix it. Chase up the repair with them if they don’t take any action. If your landlord/agent does not fix it then report it to us with a copy of what you have sent your landlord/agent and we will follow it up. Use our general enquiries online form to report a problem.

Council tenants

What we as a landlord should do:

We should fix your damp or mould issue if it's either:

  • caused by a repair problem
  • affecting your health and safety

We must:

  • organise an inspection
  • carry out repairs within a reasonable time

Please report your damp and mould using our report a repair online form as soon as you are aware of the issue.

Alternatively, please call 0300 304 8000 between 8.30am and 4.00pm Monday to Friday. Calls after these times are directed to our out of hours service and only emergency attendance or repairs are attended to until the following working day at 8.30am.

Make sure your home is fit to live in

Your home must comply with the lettable standard from the start of your tenancy until you leave.