Gas safety

If you think there's a gas leak dial 0800 111999 straight away. 

If you smell gas

Open the doors and windows and leave your home. An engineer should arrive within the hour. You should also:

  • extinguish all naked flames
  • do not operate any electrical appliances or turn any switches on or off
  • keep people away from the area

Gas safety tips

If you are worried about gas safety, you can call a council gas safety officer on 0300 304 8000

  • never use a gas appliance you believe is faulty
  • if there is a yellow or orange flame, soot or stains around the appliance, or the pilot light keeps going out, let us know straight away so we can check it’s safe
  • never cover an appliance or block air vents or outside flues
  • don’t fit draught excluders or double glazing to rooms containing a gas appliance without providing further ventilation

We service all our gas boilers on an annual basis. We’ll contact you to let you know when your check is due. It’s really important that this happens every year, so please let us know if you can’t make the appointment