Important: If you think there is a gas leak, turn off your gas supply on the appliance and at the meter.
Phone the National Grid on 0800 111 999.
- do not switch any electrical appliances off or on, including electrically operated door-entry systems
- open windows and doors to ventilate the property
- put out fires, naked flames and cigarettes
- do not light or strike any matches or lighters
- do not use any gas appliances until the gas repairer has told you it is safe to do so
- National Grid will try to trace the leak and carry out immediate repairs if they can be done easily. If more extensive work is needed, they will put a warning label on the faulty appliance
- you should tell us immediately if this happens. We will then do the repair as quickly as possible
National Grid will try to trace the leak and carry out immediate repairs if they can be done easily. If more extensive work is needed, they will put a warning label on the faulty appliance.
You should tell us immediately if this happens. We will then do the repair as quickly as possible.
Report a repair
You can check keeping your home in good repair for information that you are responsible for doing yourself.
To request a repair please use the report a repair online form. (Please do not use the online report a repair online form for emergency repairs).
Alternatively please call our housing repair and gas servicing line 0300 304 8000 between 8.30am and 4.00pm Monday to Fridays. Calls after these times are directed to our out of hours service and only emergency attendance or repairs are attended to until the following working day at 8.30am.
Please do not report emergency repairs online, they must be reported by phone on 0300 304 8000 to ensure fastest response.
Emergency repairs can be reported on the same number at weekends and outside office hours.
Please note that emergency repairs have a standard 24 hour call out period, there must be a person over the age of 18 within the property until the appointment is completed. We cannot guarantee an exact time for attendance.
An emergency repair is one affecting your health and safety or one that could cause significant damage to your home, if it isn’t dealt with. In an emergency, our first priority is to make everything safe. A full repair would then be booked in for a later date.
Examples of emergency repairs are:
- No water in your home
- Major / unsafe electrical faults
- Leaking roof
- Leaking boiler or heating pipe
- Loss of use of the only toilet in a property
- Faulty Smoke Alarms
- Burst water main
- Severe storm damage
- No electricity in your home (after checking with your supplier)
- No heating (seasonal emergency during period 1 Nov to 31 April)
- No hot water
- Leaking cistern or water tank
- Breaches of security to outside doors and ground floor windows
- Blocked mains drains, soil pipe or if the only WC in your home is blocked
Standard repairs are:
- General plumbing leaks or problems
- General electrical faults
- Severe condensation and mould issues
- General carpentry repairs
- Kitchen unit or worktop issues
- Issues with Door Entry Systems
- Gutter repairs
- Blocked sinks, basins and baths
- Window and door issues that don’t affect security
- Communal TV aerials
- Fencing and Gate problems
- Issues with garages
- General building issues
If you are a leaseholder of a council flat, you can use this service to report repairs affecting shared parts of your block eg the roof, outside walls, shared stairs and lights.