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Coronavirus (COVID-19) information and advice

Stay safe and warm this winter and save some money

The Centre for Sustainable Energy (CSE) provides a local free service called Safe and Warm Somerset.

We want to make sure you claim your Warm Home Discount. Many people who are entitled to receive it don’t realise that they can claim their discount.

The Warm Home Discount scheme can help people who claim specified means tested benefits or have a low income, to pay for their energy. It's an £140 rebate applied to your electricity bill which could help you between September and March. If you're using a prepay meter, it would be redeemed via a top-up voucher.

If you’re unsure if you can claim your Warm Home Discount, or how to do so you can give CSE a ring on 0800 082 2234. We can support you to make a claim, and we may also be able to find other ways for you to keep your home warm, maximise your income and/ or save you money. We can also support you if you are in fuel debt.

There are two ways to qualify for the Warm Home Discount, with a different process for each:

  • If you get pension credit, it may come automatically. If as of 5 July 2020, you received the 'guarantee credit' element of the pension credit benefit, and your name (or your partner's) is on the bill, you're in what's known as the 'core group'. Provided your energy supplier is part of the scheme, you should receive a letter (usually sent between October and December) confirming when the £140 will be deducted from your electricity bill. The WHD helpline is 0800 731 0214, can be used if you need assistance, or if you've not received your letter. This number is for the Core Group only but you can also ring CSE on 0800 082 2234.
  • You can also apply for WHD if you are receiving certain income related benefits or are on a low income (it varies between supplier). Check your utility company’s website, give them a ring or contact CSE and we will help you. Not all suppliers are part of the scheme and some of the smaller ones do not have it - remember this if you switch suppliers. Apply now if you can as firms have a cap on the number of applications and cut-off dates.

Your local CSE Fuel Poverty Advisor is Lucy Betts. She provides telephone advice and where essential she can complete Home Visits subject to Covid-19 restrictions. To self-refer you can ring CSE or with their consent you can refer someone else.

Call 0800 082 2234 (Monday-Friday, 9am-5pm)

Submit the form on CSE’s website.

Email: home.energy@cse.org.uk

Refer someone for support using the online referral form.

For more information about the Centre for Sustainable Energy and its work visit the The Centre for Sustainable Energy website.

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