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Coronavirus (COVID-19) advice and information

Sheltered Housing

We have Sheltered Housing properties located in Taunton and the surrounding areas, stretching as far as Wiveliscombe to the west of our county town and Stoke St Gregory to the east. Full details can be found on the supported housing team page.  

Our sheltered homes are provided as one bedroom flats or bungalows. They are self-contained, with their own front door, bathroom and fitted kitchen. Flats usually have a shared entrance as well.

Sheltered homes can be kept as private as the tenant wishes. Some sheltered housing schemes include a meeting room space, where people can meet and take part in activities together, providing companionship and social contact with people who have similar interests.

Safety and reassurance is provided through a 24 hour emergency call centre link, via the Deane Helpline lifeline and pendant equipment installed in the property. Sheltered Housing staff are also able to provide advice and referral to specialist help and support, as needed.

As well as the basic weekly rent, there are weekly charges for the support service and helpline. This is detailed in rent statements and are attached to the sheltered property as a service standard.

You can find out more from Homefinder Somerset.

Extra Care Housing

If you have a higher level of care and support needs Extra Care Housing could be a good option. Extra Care Housing allows people with care needs to live as independently as possible, in the security and privacy of your own home, with the peace of mind that someone is on call, if you need any help.

Extra Care is a form of housing with self-contained, accessible and affordable one or two bedroomed flats or bungalows that you can rent. They are purpose-built or adapted to support people who have care and support needs. Some schemes have sleep-in night workers to respond in an emergency, and in others there is a waking night worker to assist with assessed night time needs.

Applications for Extra Care Housing involve a care needs assessment, by Adult Social Care, which are then considered at monthly Extra Care Panel meetings.

SWT is the Landlord for the Extra Care schemes at Kilkenny Court (Taunton) and Lodge Close (Wellington). ECH schemes are also often located very close to local shops and local amenities.

Extra Care Housing provides:

  • Your own home within a supported housing scheme
  • On-site staff on call 24 hours a day
  • Access to on-site communal facilities

If you have regular care and support needs, they can be met by the on-site team of care and support workers (commissioned by Somerset County Council). Support is tailored to your own situation and can be adjusted, if your needs change. Extra Care tenants can have help with things like washing, dressing and personal care; preparing snacks and heating up meals; and reminders to take medicines (as part of a care package). Some additional services, including shopping, laundry and some domestic tasks can also be privately purchased, from the on-site care provider.

View a typical ECH scheme in Somerset.

Covid 19 – 3rd Lockdown

During this lockdown, SWT has continued to have phone contact with tenants to check their welfare and remind our tenants of the support available. SWT has referred tenants to Village Agents for practical support for those shielding. Food parcels have been delivered to tenants in crisis. Staff and services can still be accessed by calling 0300 304 8000, or online at www.somersetwestandtaunton.gov.uk

SWT staff are only visiting tenants in their homes where essential and safe to do so. This includes supporting tenants who have hearing impairments and those unable to manage phone calls. Essential repairs and gas checks are still being completed and tenants are still able to report other maintenance issues, and concerns. All SWT staff use PPE during visits and discuss ways to reduce coronavirus risks, prior to the visit taking place.

Deane Helpline continues to call tenants who have requested daily and weekly checks on their welfare.
Tenants requiring aids and adaptations are initially being assessed by phone, wherever possible, and then visited when necessary and safe to do so, to complete the assessment.

Extra Care Tenants have been asked not to have non-essential visitors, to reduce the risk of spreading coronavirus. SWT staff and care providers have worked together to ensure tenants have food and medications and that they are not feeling isolated.

Reopening of Sheltered Housing and Extra Care meeting halls

SWT has to keep the meeting halls at the Extra Care and Sheltered Housing scheme sites closed to tenants in line with government guidance. It is hoped that SWT Supported Housing staff will soon be able to offer a weekly, morning, appointment based service, for tenants within our schemes, alongside the phone based help and support and home visits.

All services are being regularly reviewed, with consideration for government guidance and the local infection levels.

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