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Coronavirus (COVID-19) information and advice

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Sheltered housing

We have sheltered housing properties in both town and country areas in the area covered by the former Taunton Deane Borough Council.

Our homes are one bedroom flats or bungalows. They are self-contained with their own front door, bathroom and fitted kitchen. Flats may have a shared entrance as well.

The homes can be kept as private as the tenant wishes. Some sheltered housing includes a meeting room space where people can meet and take part in activities together, providing companionship and social contact with people who have similar interests.

Safety and reassurance is provided through a 24 hour emergency call centre link via the lifeline equipment installed in the property. Tenancy Sustainment staff are also able to provide advice and referral to specialist help and support as needed.

You can find out more from Homefinder Somerset.

As well as the basic rent, there are charges for the support service and helpline. This is detailed in rent statements and are attached to the sheltered property as a service standard.


During lockdown, SWT made phone calls to all sheltered and extra care tenants, to check on their welfare and remind our tenants of support available. SWT also referred to Village Agents for practical support for those shielding. Food parcels were delivered to tenants in crisis and in-person welfare checks for those not contactable by phone. Many tenants were also added to the Deane Helpline daily welfare calls schedule, to support those who were unable to get support from family or friends.

Sheltered tenants are receiving a monthly welfare check by phone. Home visits are made only when necessary and safe to do so. Tenants needing aids and adaptions are assessed by phone, and visited, where necessary to complete the assessment. Extra Care Tenants were requested not to have visitors, to reduce the risk of spreading coronavirus. SWT staff and care providers have worked together to ensure tenants have food and medications and that they are not feeling isolated.

Reopening of Sheltered Housing and Extra Care Meeting Halls

SWT plan to partially re-open meeting halls at the extra care and sheltered housing scheme sites, in line with government guidance, through the Autumn 2020. Officers who work in the Supported Housing Team will be offering a weekly morning appointment based service for tenants within the schemes. This is all about offering tenants more support and contact, as needed. On the same day, during the afternoon, Officers will also be carrying out visual checks of the schemes and gardens and also visiting tenants within their homes, if necessary.

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