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Coronavirus (COVID-19) information and advice

Customer Champion (Relief) x 2 Roles

Job Ref No:   CUSCR
Contract:   Permanent
Location:   Taunton, Kilkenny Court (and other offices as required)
Salary:   Grade E £22,401 to £23,866 per annum pro rata
Hours: Varied working pattern (Day, Evening, Night and Weekend Shifts)

Closing Date for Applications: Monday 28 September 2020 9.00am
 
An exciting opportunity has arisen to join our team as a Customer Champion at our Deane Helpline service.

We are looking for customer focussed individuals to join our team and help us provide the best customer experience possible.  We are looking for someone who is professional that cares about our callers, is ambitious about building an award winning customer service team and has a can do attitude.   These roles have no set hours and are designed to provide cover during staff absence, training and annual leave.

As part of the Customer Services team you will be the first point of contact by phone, online chat, social media or in person. You will handle emergency calls from our Deane Helpline customers in our contact centre but will also help visitors in our Customer Hubs and give advice, guidance and reassurance to customers with a wide variety of requests.

For more information about this post, please contact Recruitment at recruitment@somersetwestandtaunton.gov.uk

Benefits of working with the Council

The Authority offers flexible and agile working, with excellent technology to support this. The council offices provide a pleasant, comfortable and modern working environment and a fleet of pool cars for use on official business. The Council offer a generous annual leave entitlement as well as an option to purchase additional annual leave. Other benefits include the Local Government Pension Scheme, payment of professional subscription if required for the role, an Employee Assistance Programme, access to My Staff Shop which include salary sacrifice schemes, discounts and deals. Employees also are eligible for free use of the gym and swimming pool during off peak times and discounted gym and swimming membership at peak times. A relocation allowance may apply if eligible.

How to apply

To apply for this role, please download and complete the Application Form and Recruitment Monitoring Forms in line with the Job Description.

Completed Application Forms and Recruitment Monitoring Forms should be emailed to applications@somersetwestandtaunton.gov.uk  quoting the job reference.

Please note we do not accept CVs.