Customer champion

Job Ref No: TRCCDH
Location: Taunton
Salary: Grade E £22,911 to £24,799 per annum, pro rata
Based at Deane Helpline, Kilkenny Court (and other offices as required)
Permanent
25hrs per week Monday to Friday 4pm – 9pm

Closing date for application forms: 26 September 2019 12pm

Interviews: W/C 7 October 2019

An exciting opportunity has arisen to join our team as a Customer Champion.

We are looking for customer focussed individual to join our team and help us provide the best customer experience possible. We are looking for someone who is professional that cares about our callers, is ambitious about building an award winning customer service team and has a can do attitude.

As part of the Customer Services team you will be the first point of contact by phone, online chat, and social media or in person. You will handle emergency calls from our Deane Helpline customers in our contact centre but will also help visitors in our Customer Hubs and give advice, guidance and reassurance to customers with a wide variety of requests.

For an informal discussion about the post, please ring HR on 0300 304 8000.

How to apply

To apply for this role, download and complete the application form and recruitment monitoring forms in line with the job description.

Completed application forms and recruitment monitoring forms should be emailed to recruitment@somersetwestandtaunton.gov.uk quoting the job reference number of the role you are applying for.

Please note we do not accept CVs.