Skip to main content

New Somerset Council - Our Customer Panel. Help us shape our services by taking part in our customer panel

Consultation on the Council Tax Support scheme for the New Somerset Council is now live and runs until 19 September 2022.

Rough Sleeping Initiative Team Leader

Salary: £37,568 - £39,571 (Grade H)
Hours: 37 Hours Per Week
Contract: Fixed Term till 31st March 2025
Location: Taunton
Job Reference: RSITL  

Closing date for application forms: Thursday 18th August 2022 at 9am
Interview: Week commencing Monday 5th September 2022

Somerset West and Taunton has successfully secured funding under the Rough Sleeping Initiative to support central government's aim of ending rough sleeping by 2024.

This is an exciting opportunity for a proactive, committed, and driven individual to join our Rough Sleeping Initiative Team with the post-holder fulfilling a key role in reduce rough sleeping in Somerset West and Taunton.

In this post your focus will be on managing a team of outreach and tenancy sustainment caseworkers whose role is to support customers who are, or at risk of, sleeping rough. You will be responsible for maintaining an operational overview of the issues relating to rough-sleeping in Somerset West and Taunton and will work with wider members of the management team to implement local and national strategies to prevent and tackle rough sleeping.

This post will be responsible for the line management of the Council’s Inreach / Outreach service and the RSI tenancy sustainment team.   

About you:

We are seeking an experienced and committed Rough Sleeping Initiative Team Leader to join our Rough Sleeping Intervention Team. 

To succeed you will have experience of leading homelessness and / or rough sleeping services which deliver a customer and outcome focused service.

Ideally you will be able to demonstrate experience of setting objectives and managing performance in the delivery of frontline services that have supported people with multiple and complex needs. You’ll also need a proven ability to provide case management supervision and performance manage a team.

Knowledgeable about homelessness, housing, benefits and welfare issues, you have a good understanding of the relevant legislation too. What’s more, you’re proactive, customer-focused, enjoy collaborating with others, are used to working in a safeguarding framework.

You must have the ability to plan ahead, organise your work to meet deadlines and be able to manage a varied workload in a busy, fast paced environment.

The successful candidate will:

  • Have extensive practical experience of working within the service area (homelessness and/or rough sleeping)
  • Demonstrate well-developed interpersonal skills to influence outcomes to support council priorities. E.g., developing and maintaining partnerships to achieve outcomes
  • Demonstrate experience of supervising/coaching others within the same field of work
  • Have knowledge and understanding of technical standards, safe working practices and legislation for their service area
  • Demonstrate the ability to analyse designated areas of work and make proactive recommendations to improve them

The RSI team has specific funding outcomes and ensuring accurate recording and reporting outcomes to DLUHC will be a key responsibility.

Typical activities will include:

  • Acting as a senior officer within the RSI Team
  • Managing a team of six Outreach and Tenancy Sustainment Officers including undertaking case management, supervision and performance monitoring
  • Leading the team’s proactive response to reports of individuals rough sleeping in the district
  • Contributing to efficient and effective budget monitoring
  • Working closely with community groups, police, health and other local authority colleagues to communicate effectively and anticipate stakeholder requirements
  • Representing the RSI team and the wider Council at multi-agency case management meetings with partners across the council and outside the organisation (including private sector providers and, other public sector and voluntary organisations)
  • Working proactively within partnerships and across organisational boundaries
  • Preparing and presenting information clearly and confidently using a variety of methods
  • Responding to Councillor and MP enquiries, FOIs and customer feedback
  • Managing your own work to meet agreed deadlines and in the context of changing priorities

In this role you may be required, on occasion, to assist the RSI team with activities such as but not limited to statutory and spotlight street counts and any other area where the service demands it. There will be, on occasion, some working of unsocial hours

Please note that the successful candidate may be required to undergo a DBS process. 

This role requires the post holder to hold a valid full Car driving licence (Category B) with no more than six points on it. 

For more information on the post, please contact recruitment@somersetwestandtaunton.gov.uk

Benefits of working with the Council: 

  • Council offers flexible and agile working, with excellent technology to support this. 
  • The Council Offices provide a pleasant, comfortable and modern working environment and a fleet of pool cars for use on official business. 
  • The Council offer a generous annual leave entitlement as well as an option to purchase additional annual leave. 
  • Other benefits include the Local Government Pension Scheme, payment of professional subscription if required for the role, an Employee Assistance Programme, access to My Staff Shop which include salary sacrifice schemes, discounts and deals. 
  • Employees also are eligible for free use of the gym and swimming pool during off peak times and discounted gym and swimming membership at peak times. 
  • A relocation allowance may apply if eligible. 

How to apply:

To apply for this role, please view our website and download and complete the Application Form and Recruitment Monitoring Forms in line with the Job Description. 

Completed Application Forms and Recruitment Monitoring Forms should be emailed to applications@somersetwestandtaunton.gov.uk quoting the job reference. 

Please note we do not accept CVs.