Coronavirus (COVID-19) information and advice

Recycling and waste collections after the Spring Bank Holiday on Monday 25 May will all be one day later. Check the Somerset Waste Partnership website for details

Overgrown grass or hedges

Coronavirus update

We are closely following government and Public Health England’s guidance, putting appropriate operational processes in place so we can continue to deliver a reasonable standard of grounds maintenance and uphold safe, well-maintained and attractive environments for all our customers. We have instructed all employees to avoid any physical contact and to maintain the stated distance of 2.0 metres apart from customers and the wider general public.

We are working outdoors in small teams and operationally, these teams are kept separate from one another.

We are currently undertaking limited grounds maintenance in our ‘open spaces and parks’. We are giving priority to play areas and pavilions where we are also undertaking health and safety compliance checks.

On our council housing estates we have reprioritised our programme of works as follows:

  1. The large areas of grass;
  2. Communal flat block areas, including washing line areas;
  3. Sheltered housing sites; and grounds maintenance information and advice for customers
  4. All other areas

Please don’t hesitate to contact the Council if you have an urgent concern about your grounds maintenance.

We aim to keep grass and hedges in public spaces tidy.

We cut the grass between March and October. Highways verges are cut 2-7 times per year, depending on location. All other areas of grass are cut 7-12 times per year, depending on the ownership of the land. Most of the areas are “cut and fly” which means we do not collect the cuttings, but we do make sure that they're blown off the pavements and footpaths. However, we do “cut and collect” in some areas (eg in sheltered housing schemes and in some of the private contracts).

Most of our hedges are cut once a year. Due to bird nesting season we trim hedges from late August to the end of October only, but if the hedge causes a health and safety hazard we will attend to it outside of this time frame.

We will make sure that a specified standard is met at all times. Grade A is what the area should look like just after we have finished work, Grade B is how it should look just before we return and Grade C is an indicator of when an area has been missed or maintained to an unacceptable standard. Over the course of the year, hedges and grass will grow at different rates and during periods of peak growing weather this can put us under pressure to keep up, so we would appreciate your help to let us know if any areas reach Grade C so that they can be attended to as soon as possible.

We have provided a visual guide to set out the standard and we hope that it gives you a visual reference to ensure that the standard is being met.

Grass cutting

grass cutting grade A

Grass has been recently cut, is level and no areas have been missed. Edges are well maintained and the area is predominantly weed free.

This standard should be found after each visit.

grass cutting grade A (sheltered housing only)

Grass has been recently cut, is level and no areas have been missed. Edges are well maintained and the area is predominantly weed free.

Grass clippings have been collected.

This standard should be found after each visit.

grass cutting grade B

Grass is in need of some attention and the next cut should be within the next 1 to 2 weeks.

Weeds may be growing but not well established.

You should not see a lower standard than this.

grass cutting grade C

Grass is overgrown, edges are not maintained and weeds are well established.

Hedges and shrubs

hedge and shrub grade A

Shrubs and hedges are well maintained and of good appearance.

hedge and shrub grade B

Shrubs and hedges are well maintained but in need of some maintenance.

Between April and July hedges will show growth and will not be cut back.

You should not see a lower standard than this.

hedge and shrub grade C

Shrubs or hedges have not been maintained for a considerable time.

Significant reduction in available path width due to overgrowth.

Trip hazard due to trailing brambles.

Report a problem

To report overgrown grass or hedges on our land, fill out the tree, hedge or grass problem form.

To report overgrown verges by A-roads please contact Somerset County Council 0300 123 2224 or email countyroads-tdeane@somerset.gov.uk.

To report overgrown vegetation obstructing public footpaths please contact Somerset County Council Rights of Way on 0300 123 2224 or email rightsofway@somerset.gov.uk.