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Acuity are carrying out tenant telephone surveys 14 to 26 November 2022 on our behalf. If you receive a call from Acuity the number displayed will be 01273 093 939.

New or replacement bins

Please note, if you don’t have a rubbish bin, you can present up-to four refuse sacks per collection that will be accepted. Any paper, cans and tins, cardboard and glass recycling can be put outside for collection in a rigid box, including a cardboard box.

We supply recycling and waste bins if you’ve moved into a home that doesn’t have a waste collection at the moment, such as a newly built property. You can ask for a new waste collection.

General refuse is collected every three weeks in a 180 litre wheeled bin.

The standard recycling collection service for most households (excluding communal properties) is weekly for recycling and food waste.

Recycling containers

Households should have the following containers to be used for their recycling collections.

Bright Blue Bag

  • Plastic bottles – please rinse, squash, put caps and tops back on. Discard pumps and trigger sprays, e.g. from soap bottles and cleaning sprays.
  • Plastic pots, tubs and trays – any colour.
  • Tins and cans, steel or Aluminium, rinsed and squashed if possible – no need to remove labels – please place loose can lids inside squashed cans; all other metal items should be taken to any recycling site.
  • Aluminium foil – rinsed and scrunched, not if plastic or paper backed.
  • Aerosols – only recycle empty, and do not pierce or squash.

Food waste bin

  • All food waste, cooked or raw.

Box 1 (usually green)

  • Glass bottles and jars, rinsed and unbroken – no table or cook ware, put metal and plastic tops and lids back on.
  • Cartons, such as Tetra Paks – please rinse, squash and put any caps back on.

Box 2 (usually black)

  • Paper, newspapers, magazines, leaflets, directories, white envelopes (no need to remove windows) and other white paper.
  • Cardboard that is brown corrugated, grey card, greetings cards and brown envelopes – please flatten. Small bits of card can be put into larger boxes before flattening – cut or tear up large pieces. Please remember, large boxes or large pieces should be taken to a recycling site and may not be collected at the kerbside.

You can also ask for replacement or additional recycling boxes or ask and pay for refuse bins if your bins have been stolen or damaged.

Due to coronavirus there are delays with delivery so will be delivered within 20 working days.

Note: Extra recycling materials that won’t fit in your collection box can be left next to it. It’s best to use a something like a carrier bag. If this happens often, you should ask for an additional recycling box.

Full details can be found on the Somerset Waste Partnership website.