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Temporary disruption to council services

Advance notice of significant disruption to Somerset West and Taunton Council’s services between Thursday 19 January and Monday 23 January.

We will be carrying out major changes to our Information Technology systems in preparation for the transition into Somerset Council in April 2023.

This will affect all customer services between Thursday 19 January and Monday 23 January.

Some of our services will be unavailable:

  • Our normal Customer Services will be unavailable.
  • On Friday 20 January, Customer Reception at Deane House (Belvedere Road, Taunton, Somerset, TA1 1HE) will be open as usual from 8:30 – 17:00 for enquiries but support will be limited by what we can do without computer systems.
  • On Friday 20 January, Customer Reception at West Somerset House (Killick Way, Williton, Somerset, TA4 4QA) will be open as usual from 8:30 – 16:30 for enquiries but support will be limited by what we can do without computer systems.
  • Services may also be temporarily impacted during the week commencing 23 January.
  • Our online services will be disrupted including online forms and systems.

If you have an emergency, we have put in place temporary arrangements to take emergency calls only relating to Homelessness, urgent Environmental Health issues and dangerous structures, which should be reported to 0300 304 8000 where your call will be diverted to a third party.

All other non-urgent requests should be submitted by email to enquiries@somersetwestandtaunton.gov.uk and we will respond to your enquiry as soon as we are able, once services are back online.

If you are unable to use our website and your call is not urgent over this time, please call back in a few days.

Please accept our apologies during this period. We will return to business as usual as soon as possible.