Please be aware that our Customer Service Department will not be available from 12:30pm on Friday 24th September for essential training. Our phone lines will open again at 8am and our Customer Hubs will open at 8:30am on Monday 27th September.
We all have a role to play in protecting children, young people and vulnerable adults. Somerset West and Taunton Council is committed to safeguarding the welfare of children and vulnerable adults who we come into contact with through the services we provide.
Somerset County Council is the lead organisation for any concerns for the welfare of children and vulnerable adults in the Somerset area.
If you are worried about a child, a young person under the age of 18, or a vulnerable adult you should contact Somerset County Council on 0300 123 2224.
If you or the person you are concerned about is in danger and immediate action is required, you should ring the emergency services on 999.
We have a safeguarding policy which sets out what staff should do if they have concerns about the welfare of a child, young person or vulnerable adult, and how we work with our partner agencies to ensure that we protect children and vulnerable adults. We are also committed to work with partners to provide early help to children and families.
We have a zero tolerance approach to abuse and recognise that all children and adults at risk, irrespective of their background, have the right to protection from abuse, and acknowledge our shared responsibility for safeguarding and promoting the welfare of children and adults at risk.
Anything you notice can help a child or adult at risk. You don't have to be absolutely certain about your suspicions; if you are concerned that a child or adult is being abused or their safety is at risk, please speak to someone.
For more information about types and signs of abuse, see:
Improving our safeguarding procedures
We are always keen to learn from serious case reviews and other independent assessments to improve our processes and procedures.